Shipping and Return Policy

Domestic Shipping

Orders over $60 qualify for free Standard Shipping, otherwise, we charge $8.

Standard Domestic Shipping takes 3-7 business days from fulfillment.

Orders to Hawaii, Alaska, and outlying US Islands must use Standard Shipping.

We can not ship Pure Lemon Extract or Starter Pack overseas.

Domestic 2-Day Priority Shipping

For the continental US only.

Overseas addresses, PO Boxes, and military addresses do not qualify for 2 business day shipping. Orders over $90 qualify for $7 2-Day shipping. Otherwise, we charge $14.

If an order is received before noon Pacific, then the delivery estimate is within the 2 business days following.

Pure Lemon Extract and Starter Pack do not qualify for 2-Day shipping.

International Standard Shipping

Orders over $90 qualify for $7 Standard International shipping. Otherwise, we charge $14.

VAT and other import duties and taxes will be handled by the customer.

Standard International Shipping takes 7-30 business days.

We can not ship Pure Lemon Extract or Starter Pack overseas.

DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 25 business days for US orders and 40 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.

WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

If an item arrives defective, we will replace the item with at least 7 days notice of arrival pending photo evidence.

Returns are welcomed within 30 days of arrival, postage at cost of customer.